Return Policy

Returns, Refunds & Cancellation Policy

All sales are final on opened or used products. We do not accept physical returns.

Cancellations
If you would like to cancel your order please contact us at hello@scuffsack.com before your order ships. A $3 cancellation/processing fee applies to all cancellations. Once an order has shipped it cannot be cancelled.

Refunds
We want every customer to be satisfied. Refunds are available on unshipped orders minus the cancellation fee. If your order has already shipped we are unable to issue a refund unless the item is defective or incorrect. Shipping fees are non-refundable unless the delay or error was on our end. Refunds are issued to the original payment method and may take 5-10 business days to appear depending on your bank or card provider.

Lost or Missing Packages
If your package is marked as delivered but not received please check with neighbors and your local USPS office and file a missing mail claim at usps.com. We will do our best to assist but are not responsible for packages lost or stolen after delivery confirmation.

Defective or Wrong Items
If you received a defective or incorrect item please contact us within 7 days of delivery at hello@scuffsack.com and we will make it right.

Contact
Email us at hello@scuffsack.com or DM us on TikTok. We aim to respond within 24-48 hours.